Instanet Forms
Frequently Asked Questions
Instanet Forms Requires Adobe Reader 9 or better, get it here.
Instanet Forms can be found under Resource Links on the MLXchange.
To watch free, pre-recorded training "HOW-TO" videos click below to make your video selection.
What to do if you cannot get to Instanet from the ML or to get on using your iPad/iPhone/Droid?
The direct login is www.transactiondesk.com/login
You will have to click on the link below the login to have them send you your temp password. After that you can login and follow the directions below to change that password to be the same as your ML Password.
You will need to change your password from the system while on Instanet going to Settings > My Preferences > Password Management. From there, you should get your current password emailed to you and you can then reset it.
The login information for the Instanet system is not the same as their MLS login information. However, you can set their passwords to be the same, manually.
Q. Which Forms and Contracts Vendor do we use at the BNAR?
A. The Buffalo Niagara Association of REALTORS® uses Instanet Solutions for Contracts and forms used in the sale of a home. Their product is called Transaction Desk, and includes the BNAR Contract of Sale, important forms, and the DocBox.
Q. How do I access these Forms and Contracts and the DocBox?
A. In order to access Instanet Forms, you must be a subscriber to the MLXchange (MLS) system. All MLS subscribers have access to Instanet Forms from the home page of the MLXchange system.
Q. How can I get training on Instanet Forms and the DocBox?
A. For training on Instanet Forms, please note that the company, Instanet Solutions, offers free Webinar Training sessions, which are listed on the home page of Instanet Forms. There is a schedule there for you to pick from. Many classes are offered each month, or every few weeks.
Q. If I have a technical problem with Instanet Forms or the DocBox, who can I call for help?
A. Please call the Instanet Solutions Help Desk at 1-800-668-8768. You can also call Peter at the BNAR to find out if there is a temporary problem that has been reported to the BNAR staff. Also, we will post any scheduled outages, or identified errors on the MLXchange Message of the Day.
Q. Is there a page of informational videos, PDF documents, or other resources available to me about the forms or DocBox?
A. Yes, here is a link to a resource page that was specifically set up for BNAR Members: http://www.transactiondesk.com/bnar/
Q. What is the DocBox all about? I keep hearing about it, but don't understand the purpose of it.
A. The DocBox is your total on-line Document Management system offering Unlimited Toll free faxing, Document Mark-Up Technology and document Sharing technologies. Check out your new Member Benefit today and remember, all these features are yours at NO additional cost! It is a free service with payment of your membership dues.
FYI: Instanet Forms are NOT part of the MLXchange system for the purposes of support. Please do not call MLX support numbers for assistance with Instanet Forms. Consider calling the BNAR or the toll free number listed here.
Use this number to get assistance from the Instanet Help Desk Instanet 800 number: 1-800-668-8768. or use their Chat line to communicate with their help desk staff.
