Ethics & Disputes
The Code of Ethics is designed to establish a public and professional consensus against which the practice and conduct of REALTORS® and REALTOR-ASSOCIATES® may be judged.
The Professional Standards process allows members and the public to have any dispute reviewed by a committee of peers to help resolve an issue or contention.
Mediation is a process in which a disinterested third party (or "neutral") assists the disputants in reaching a voluntary settlement of their differences through agreement. The Parties own the problem and the process for solving it, and they also own the solution. Mediation can be a useful tool in resolving a monetary dispute involving Board Members. A mediation hearing is an informal, voluntary meeting with a mediation officer to discuss the situation and to aid the parties to come to an amicable resolution.
- Mediation Brochure - This brochure contains valuable information about the Mediation Process.
- Mediation Form
- Arbitration - BNAR offers arbitration, as a service to its members, to settle commission disputes. BNAR has mandatory Mediation prior to Arbitration.
- Duty and Privilege to Arbitrate
- Arbitration Guidelines
- Request & Agreement to Arbitrate Form
- Request & Agreement to Arbitrate Non-Member - A2 Form
- Pathways to Professionalism - These professional courtesies are intended to be used by REALTORS® on a voluntary basis, and cannot form a basis for a professional standards complaint.
For further information, contact Susan Miller at (716) 636-9000 ext.354.