BNAR offers technical support for the following products, either by the product's National Company and/or BNAR staff.  See each product for specific company support information or call us at (716) 636-9000.

Photo of Electronic Lock Boxes

SUPRA Electronic Key Access System (eKeys and Keyboxes)

The Supra system makes it easy for agents to access properties and gives homeowners peace of mind knowing that all showings are tracked.

Agents can contact the Supra help desk at 1-877-699-6787 for help with using the eKey app, accessing a keybox or using SupraWeb.

Keybox Settings

Sign-up and More!Supra Support

NYS Alliance of MLS's Portal Login Screenshot

NYS Alliance of MLS's Portal

A joint venture of the Multiple Listing Services in Buffalo, Rochester and Syracuse, NY and serving several regional MLS's.

If you have issues accessing the BNAR/MLS Portal Login Page, please contact the office at 716-636-9000

Portal Login

MLX Matrix Screenshot

MLS "Matrix" System

A modern web-based MLS system that places equal emphasis on performance and functionality.  WNYREIS members can contact our local reps Mike Connors or Bill Roesser at (716) 835-9191 or use Answerlink (833) 753-0536 .  Answerlink hours - M-F 8:30 a.m.- 8:30 p.m. and Sat-Sun 8:30 a.m. - 3:30 p.m.  


Instanet Screenshot

Transaction Desk Forms & Contacts

Forms and Contracts used digitally, online.  The help desk phone number is 1-800-668-8768 all day, everyday!

Access to Transaction DeskTransaction Desk Support

It is suggested that you set-up your password (Settings, My Preferences, Password Management), in the event that the Member Portal goes down and you have to go directly to TD.  If you have not set one up, just select the “Forgot Password” link and one will be sent to you. 

Realist Tax Link Screenshot


Program that shows deed and property details for all properties on the tax rolls.  Contact BNAR to report error in the data.   WNYREIS members can contact our local reps Mike Connors or Bill Roesser at (716) 835-9191 or use AnswerLink at 833-753-0536.

MLS Data Co-op Screenshot

MLS Data Co-op

Access to the MLS Data Co-op™ eliminates the MLS island effect by easily connecting brokers and agents to other MLS's across the country.  WNYREIS members can contact our local reps Mike Connors or Bill Roesser at (716) 835-9191 or use  AnswerLink at 833-753-0536 for support.


MLS-Touch Screenshot


Mobile MLS App for Android and Apple iOS.  Contact AnswerLink at 833-753-0536 for support.